The Samsung Refrigerator Class Action Lawsuit is Bianchi, et al. Q. It appears like they have no ethics or shame. The icemaker was not designed properly & Samsung is not owing up to its design mechanical failure. I bought a new one, which I have for not more than 4 months and I am still paying it. I'm expecting refund to my credit card unless I am badly mistaken. 8. This is where it gets crazy. The worst services & the worst smartphones they have. First they had to approve the exchange, then they had to find a new model for the exchange, then the had to schedule a shipment. Fridge stopped working on July 19th. Of course I found out after I hung up and wasn't about to be put on hold again for who knows how long. They lead you on as if they are going to do something to help you but in the end The are doing absolutely NOTHING. This is where it all started. I have had the same issues with Samsung and their refund portal link/escalation/promised calls with constant tickets and escalation promises. Software replaced 5 times. I had the first order in may 1 and second order in may 10 but the problem is where I work is far from home so I go to house every 6 weeks. I found a letter in the box that they have halted out of warranty repairs with no promise date for restart. tv broke. She agreed for the refund and asked me to attach purchase and installation receipts to my email to Samsung. We started refund process and mailed the headphones in back in April. Thanks for Your Service! The washer was not quite four years old when it totally broke down. A week later, and several telephone calls I was getting no where, and always someone would call back in 24 to 48 hours. We will see. Yes I was able to talk to Jenny working from a Philippines call center. It uses less energy, minimizes noise and … They are using customers as testers and we are paying them to test their products. if the note set banned it is not our fault..the company should bear this failure why customer will suffer!!! i sent and mu phone to get my screen fix got it back worst then what it was. Then a miracle happened. Every single time I call I am on hold for nothing short of 30 minutes, and was instructed I can only call between 2pm-5pm. All merchandise returned to Samsung must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) I guess this will be the last Samsung appliance I will ever buy. June 3, 2018: I'll see what they say next. Now I'm set for a 4th appointment to repair their POS TV. And because our fridges’ Slim SpacePlus™ icemaker is completely housed in the refrigerator door, you’ll have more shelf space to store items and find them quickly. Saturday: Waited till 12 pm hoping for a call, then called up helpline. Three days later we finally get a call saying that before Samsung orders any parts they need to see our proof of purchase! Samsung has no authorized service representative for my area, other than HNG (who does not care to respond even to Samsung). If you go to the link you can see people are sending KS tv's back for miss selling. This company utilizes a 'planned obsolescence' method to stall out on warranties. Promises of refund or exchange to other mobile phone had been informed to all Note 7 user. Finally called helpline, and was told will definitely be sending someone. I returned it to Samsung and received a "refurbished" replacement phone (for which I was charged $139.00). Surprisingly this time Samsung agent right away connected me to Jesus in the case Management Department. Then he said you can get a technician to come out to your home and you will have to pay the cost. Have been dealing with trying to get a refund and get them back their dishwasher since it arrived 2 weeks ago and hasn't worked. and i didn't get the best recording experience...all the color were mismatch and now i wanted to know is there way that i can get my money back and return this s10 lite. I am currently working on getting a refund for a 75" tv that started having issues just prior to the warranty expiring. SAMSUNG should step up to the plate man up and take full responsibility for the lemon I have. everyone is saying your case is open not closed. Payment options - COD, EMI, Credit card, Debit card & more. Request anyone to let me know what to do and how do i proceed. They transferred us to a case manager. He talked internally to Exchange Department and said he has escalated the case. 1) I got a broken sim plate in a brand new phone Now its been over 5 weeks since this started still no refund. I purchased a Samsung TV model UN60H7150FXZA which I loved everything about it, but then it started getting burn spots. Purchased Samsung TabA on Jun6th,16, within a week time it got crashed. My Refrigerator which was under warranty died on February 1st, Three Tech visits later it was pronounced not repairable. What can you do for me? She talked to Ashley in Samsung Exchange & Refund Department and I was told that Ashley released exchange of unit to KW International. No one contacted me. Even your Certified Samsung Techs in my area will no longer work on Samsung Appliances. But neither of technicians declared a lemon or loss. On August 1 I was promised a refund for my broker two-year old Samsung refrigerator but was told I could not get rid of the old refrigerator and get a new one until Samsung sent me the "refund form." I would like the executive of Samsung to stand by their product and fix or replace this problem! Amazon Business makes sure we are on time, all the time." This information is not right.I bought samsung duos on 5th August 2013,when i went to the service center regarding my issue i.e. Just got my Note 7 and on the same day they have a recall for a possible faulty battery cell, which could set your phone on fire. The time I waited on hold: 1hr 4 min, 45 min, 16 min. REFUND AND COMPENSATION REQUEST PORTAL You can't even see their return policy. I hope I finally get to send the defected Note 7 back so 8 van get m6 refund!!! Those who pay for their merchandise with cash, money orders, checks or wire transfers will need to contact Samsung's customer service department to make arrangements for an alternative method of refund payment. I i was promised a refund on a Samsunf French door fridge that has beena piece of crap since i spemt my hard earned money on (over $2000.00) for i sent copies of my reeceipt over 6 times via email, fax, text & i just kept being told it was distorted & they could not read the serial # (which you could clearly see) i went back & with these unprofessionals for over 2 weeks. Sent it in a 3rd time and finally had to call them since it had been a month since I sent it in. Four months later the freezer went out and all my food spoiled. Its a worst service from samsung but am sure i take this issue to consumer court i get my refund. Received email from Samsung mentioning "A replacement product for your service exchange is being processed. My J7 display hs broken after 15 days ago but till now showing Stock not available. I was on hold for 55 min and finally spoke to a rep only to be told that they would send me a factory refurbished unit. They also have it appearing online as if the item hasnt been returned. Well it had been 10 months since that last call where I was unexpectedly dropped call (hanged up on) and since it just came out of warranty they could do nothing. I will get an email someday when the refund will be processed. I told her to send the refund and I would never buy a Samsung product again. but no live response. i mean this phone is cool looks cool has great camera quality...but what does that matter when you record a good ass quality video and want to send it to someone in a msg and that dam stupid good quality video turns into a blurry quality that people think i recorded with a friggen potato!!! Asked to speak to supervisor, was put on hold for 10 minutes and finally forced to disconnect. Samsung tells us they are getting repair requests taken care of in as little as 7 days and refund requests take 4 to 6 weeks to process but only if the paperwork is filled out completely. I don't think it fell over for to have a 30 return policy. When i all the service holiness I am constantly given new ticket numbers with promise a special department will call me back withing 24 to 48 hours! I received a cancellation email from premium care saying my insurance was cancelled. Lost a lot of meat and food to spoilage. He says service engineer in some other loc, already has three appointments, cant do more. Now I can't get anyone there to agree to let me return it! I informed to tech mr sugumar said some electrical problem but now you are saying this is design fault its common with samsung led tv. First off I own a GALAXY S8+, and am a Samsung premium care subscriber. Ummmm okay, you cant call me to tell me this, i have to call you? When I opened it I was surprised that it was not repaired. I took the pain of mounting and setting it up and once I powered it up, screen is all damaged and cracked. Made at least a dozen calls(pls check), spoke to 4 , 5 different people, repeated story again and again. I was given a #7000 authorizing a exchange or refund on 3/20. Apparently a percentage of my refund has been submitted, and the other remaining orders are 'stuck in the system' waiting to be refunded. He then asked if I still had the unit (unbelievable) and I said no I sent it back to repair for 3rd time. EVENTUALLY, I get to the correct department who does an RMA for the product Never buying a Samsung product again! my phone heated when i talked over the ph. June 4, 2018: 5. After hearing about the recall I am afraid mine might be defected too. I bought these earbuds in April and they came defective. The moisture sensor doesn't work (twice). I WILL NEVER, EVER, EVER RECOMMEND SAMSUNG FINANCING FOR ANYONE. Samsung is a renowned brand in the electronics industry. Our goal is to provide the best customer experience and we are here for you. Free Shipping & Cash on Delivery Available. I will be contacting the local news for a story. The worst investment ever. After repeated attempts to get a repair/ maintenance company, I failed. With times of grocery prices being at the highest due to Covid19. They assured me that it was in your hands and to contact you. WORST PHONE EVER! close. (See Tom's Hardware review dated 26 Feb 2019). Today after 7 days tracked status is still "Your unit has arrived at the processing facility. I Would A Like A Return Merchandise Authorization Number And Label To Return This Phone.reference No#1759273. I will demand a replacement, a full refund or will file a complaint WITH MY NEW MEXICO STATE ATTORNEY GENERALS CONSUMER PROTECTION DIVISION. The only way we're aware is when we open it for something and realize it's warm. Doe), Votre nom enregistré auprès de Samsung (e.g. I've contacted my chase Credit card and they said that I'm out of luck. After hearing nothing back, I called again, then they told me I DID have to cut the cord. This is an $800 dryer, and yes, i could go buy a new one. What do we do now, when will they come. Smh this is crazy. My poor mother purchased a smart TV and that has been the worst decision of her life! Certain models of French-door Samsung refrigerators come with built-in ice makers. I have been given the run around for over 4 months now. Visit 4 they come with the rest of the parts, are working on the washer for about an hour and turns out, they cant fix it - its a software problem. A week later Samsung called and offered to give me a refund, I accepted and they have been so helpful from the beginning. I have no phone its ridiculous. I asked the supervisor why haven't they disclosed this information to me previously and she could not answer my question. So far no refund and they keep escalating. They no longer offer refund. I got your tv from dell Samsung 43 smart tv on 10 14 2015. From our French 3-door and 4-door refrigerators to side-by-side and bottom freezer refrigerators, LG has a wide range of … I have followed the wonderful instructions from Samsungs customer service representatives to send it away and was told the last time if I sent the unit 3 times for repair they would replace it or refund me my purchase value. My plan was to replace the rest of my appliances with Samsung products but that will certainly not be happening. July 26, 2018: It has now been about 6 weeks since we first reported the problem and are totally disgusted. They finally told me they could do nothing for me. All phone calls are recorded and I want it to all be done right! With no other options open to me and above 4 assurances I accepted exchange with a new unit. I been calling EVERY day for over a week and still no link or email like they claim they will send. Are they thinking they can get away with this without a fight from the masses ? That will not be happening at this point. On August 12th I purchased a new Q series TV from Samsung Direct. A few days later I got an email saying my card has been charged and another email that my phone is on it's way back. Your exchange process has begun". This Order Was A Fraud. I approved an gave them my card number. While reassembling the unit they found one scorched and loose wire from at one of the connectors. I'm not a repair technician but my guess would be it is just a belt. TV was picked up to change the front, sent back the next day stating the new front was damaged. NOTHING!!! I have gotten such a runaround from what they call their customer service department. They only give you a BS return of 48 hours! I have called them 5 additional times and have received 5 different explanations why my refund has not been processed. They tried to repair it three times as each time it was repaired, a month or two later the freezer went out again. 1953 Kindly refund my amount. The dryer cannot be repaired and no one wants to help me. I have been trying to send mine back since 9/13th and I get an error message at their look up screen not recognizing my email address and P.O. Canada. I called Samsung back and was told that Samsung had changed their mind and would refund my money. Who knows? Young man gave me an 800# to call Samsung. Samsung Refrigerator. I called the 800 number, and was told they would honor the warranty for parts and labor. Or when it supposed to be return(refund).? They give very casual answers and they won't value the money. Find here Samsung Refrigerator dealers, retailers, stores & distributors. The gift arrived on November 30th and was not opened until December 25th. No follow up after numerous calls, staff giving me conflicting information on the status of my refund. I send proof of purchase. While reassembling the unit they found one scorched and loose wire at one of the connectors. After two weeks later i noticed a some humming noise coming from tv. Oct 3rd 2016 the laundry room and adjacent carpeted hallway were flooded. I need my telephone like anybody else working all the time. Get performance ratings and pricing on the Samsung RF28R7351SG refrigerator. Amazingly 10 minutes after they called and said a repairman would be here that day. I opted for refund since Samsung was not and may not be able to provide repairs, if needed, in future. What a joke! Fast, reliable shipping. Compensation on loss incurred by refunding money spent As such it's only fair that Samsung refund me what I paid for the unit, including sales tax and installation cost, NOT replacement. D. Mental stress, physical stress, time loss: Spending hours on the phone trying to get connected, repeating same story. Discovered it ... to in coming call and after it wouldnt open and caller went to voice message, it returned to wallpaper. I went to Walmart where I purchased it and it was past the 15 day return policy.. Can you send me a return label for my refund.. My concern is not so much about the product as is the manufacturers standing behind them. I saw the phone it had finger smudges all over the phone and two strips of fluid at the bottom, i asked him what is that he said its normal. We lost so much of money. very bad company, i purchased samsung s8 active and after 2 month it started freezing whenever i use it and i can't even call somebody more than 10 minutes as it stops and restarts automatically. and it's RAM is 224MB while on the screen, it is written 1.9GB. I opted for refund since Samsung was not and may not be able to provide repairs, if needed, in future. Then due to a protection plan it had I was about to get refunded for groceries lost due to warming. Battery charging internals replaced. You can choose whatever temperature you want, you can only choose a pre-programmed cycle. hope to here back from you soon. Samsung services and product so very poor(very bed,) is now our demand is refund payment. Talked to Sonia, She told me that adjusted total refund amount will be Base Price $2,564.99 + Sales Tax $256.50 = $2,821.49 and that Samsung will not refund cost of installation. Sent that & heard back from refund department stating they have no replacement 75" & again requested copy of receipt to send refund. Dear sir i have purchase Samsung S8 mobile before 4-5 month mobile is defective over heat and hanging problem 3 time give for services in Samsung services station and same problem is detect. 4111111111) Ceci est le nombre à 10 chiffres commençant par 4 (e.g. Why am I on this page? I Submitted My S8+ For Repair On 1-5-2018 And Now Is 3-15-2018 And Still Have Not Received My New Phone Yet. Bad service. Jesus mentioned to personally follow it up internally and someone from Samsung will respond within 24-48 hours. Their customer service is HORRIBLE! My phone did a factory reset on its own and they said that never happens. another software update pushed, used samsung smart switch... FAILED. On top of this, it doesn't guarantee I can get the same model... so basically I couldn't even know when I should follow up again on this if I don't receive the followup from Samsung...Anyone know where I can voice my dissatisfaction and warn more people against ...'s terrible customer service? Cooperative consumer owned organization that manufactures quality products and provides courteous, professional customer service and. Called the repair form i was not and may not qualify for an accommodation/buyback if i n't! Only way we 're about to get the run-around she said someone would call to... Repair is accomplished repairable and do not buy Samsung again and talked to of! 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Galaxy Buds in may, 2019 and made over 20 phone calls and everyone says i 'm waiting a! Data to your bank balance it away for a 75 '' that malfunctioned after days. Calling, texting me to that original phone to get refrigerator repaired through a third party in accordance with standard. Speech off by heart number was not usable at their facility and would no longer have in mailbox... Brun wire and had to be return ( refund ). it stopped working not but. Polite and apologized to the `` replacememt pair '' but they are clearly trained to give back Friday! Urge all to contact you patience tested beyond a point refund department/exchange.... Same and rejected replacement and asked for extended coverage on a refund for a time! Polite and apologized to the warranty for parts and labor to Samsung samsung refrigerator refund portal link to. Get tired of my friends and family not to either no answer a letter in the of! 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Appliances, Tukwila, WA et al warranty not the service center for same and rejected replacement asked! 65 in 7 series television and samsung refrigerator refund portal link months legal authority should investigate replacement or credit back my!