Posted on September 20, 2013 by Abi. Absolutely astounding service. Website states within 24 hours, confirmation and delivery note states within 3 days.I was out visiting a patient the day the delivery arrived. I ordered some bulbs for my vivarium and they arrived broke, I tried to contact them via phone, email, social media, I left messages and was still ignored time and time again. This new brand gives you massive savings when compared to similar products by the bigger name brands. This company are so efficient...Great prices on Mercury bulbs etc. NEW ARRIVALS! In my experience their own products are good quality too. It would have been nice to have been contacted and given the option instead of having to chase them.I replied to either remove or replace them so the order goes out that day.It still didn’t go out that day and I was told it would go out the next day. They don’t care about you as long as they have your money. reptiles.swelluk.com Visit this website reptiles.swelluk.com. Appearance: Good strong flying wing, used multi rotor parts to build it from my drones, fly wheel with a F4 controller and Inav. Follow us for exclusive offers and discounts. Very disappointed bought four stack vivarium was only able to use 2 out of the 4 due to missing parts on 1 and the other had been badly damaged.Also continued to find dints and chips of wood taken out of the rest of them but had no choice as was left with new pets without a home for a week. Any problems with an order they will do their best to rectify. I never go anywhere else now. 3.2. reptiles… Phoned on monday to cancel item only to be told it had been despatched from supplier already! Swell Reptiles is the UK's leading online retailer of reptile products. Called again and they said they don't have it in stock, I asked them to send the same size in a different brand but they refused because it was a few pounds more. Ordered frozen pinkies with delivery at £9.99. Definitely wouldn't even consider using this company again and would strongly advise against anyone thinking of ordering from them. While Stocks Last. I no longer have reptiles but I know about swell from when I had them. Very disappointed bought four stack vivarium was only able to use 2 out of the 4 due to missing parts on 1 and the other had been badly damaged.Also continued to find dints and chips of wood taken out of the rest of them but had no choice as was left with new pets without a home for a week. Absolutely amazing. This is my second order and again a fantastic experience. Package not left and was taken back to the depot. I sat and watched it sit in the ‘order picking’ stage for days. I contacted them to enquire why and it was because they couldn’t find the swell dial thermometers. 10% Off on Bestsellers. Definitely not paying them extra and won't be using them again after this. Ordered items because I’m gifting my little sister a reptile for her birthday. I have to say that I am SO disappointed. The reptiles are kept in first class condition, and the young lady who served me gets top marks for courteous service and knowledge on the reptiles. Manufacturer now has no stock. Phoned on monday to cancel item only to be told it had been despatched from supplier already! Took over a week for them to process my order and then email me to say they had dispatched but one of the products I ordered was no longer in stock. Browse our stock list and see if there is anything to entice you, and feel free to call the shop directly on 0161 351 4705 to find out more or reserve an animal. Swell Reptiles Premium Croton comes as a realistic and top quality artificial plant, which is ideal to provide cover and a natural area in your enclosure. Also an email was sent on sunday re this unwanted item that had been ordered incorrectly. All rights reserved. 2,046 talking about this. GRAB BAG CONTEST CHOOSE A BAG ANDGET ONE OF THREE GO TO BAGS! Write a review. I'm still waiting for the rest of my order, 9 days after placing.Also the live food is terrible, I ordered dwarf woodlice and received 3 pots of soil, one had a single dead woodlouse, the other 2 no sign of anything. Received an email saying if I wanted a delivery before Christmas I needed to order before midday. Support was very ambivalent and very unhelpful, was told that i could not speak to anyone else regarding this issue. The Swell Reptiles Turtle Ramp provides a rock effect decoration that allows turtles to climb out of the water, and bask on the ledge at the top, so is ideally situated underneath your basking spot. I never go anywhere else now. Swell Reptiles left me in the dark on one of my orders until I contacted them, only to be told that it was out of stock. Swell Reptiles UK was created to be a one-stop shop for all of your reptile needs. The massive new range includes everything from terrariums to basking lamps to vivarium decor. Here you can browse our Reptiles for sale UK EU. I also ordered from them and customer service and delivery has been a lot more straight forward and transparent. I ordered Monday morning, still not arrived Friday 1pm! They’re bigger, get rarely do you get any dead insects and they tend to last much long. I received an email saying that the bulb was smashed and I should raise a claim with the courier I used to return it! Ordered a terrarium and still not delivered over a week late, called they said the delivery would be next day but wasn't delivered. Ordered frozen pinkies with delivery at £9.99. Rubbish customer services and will not be using Swell again. Always had brilliant delivery. This is the last time I will order from Swell, I previously ordered fruit flies which arrived in a mouldy culture, I contacted swell who sent a second pot which was also mouldy. Find helpful customer reviews and review ratings for Swell Reptiles Livefood Locust pre-pack - Medium at Amazon.com. I don’t see how it could be damaged in transit given how well packaged it was, unless it was already damaged before it originally came to me but I wouldn’t know as I didn’t test it. Received an email saying if I wanted a delivery before Christmas I needed to order before midday. The staff are very friendly and helpful nothing is to much trouble for them. Really really upset, I ordered well in advance to ensure items arrived on time. Was then told that it would be delivered by Monday the 12th, but there is no Monday the 12th for 6 months. The live food is much better than some well known pet shops and online ones. I’ve used Swell reptiles on many occasions for all my vivarium, substrate, etc, needs. Swell Reptiles is the UK's leading online retailer of reptile products. 2020-08-13 17:59:00. Find helpful customer reviews and review ratings for Swell UK Thermostat at Amazon.com. Read honest and unbiased product reviews from our users. He didn’t see any reason for that being the case and told me that he away aware of the order and told me that he would personally go straight through to the warehouse and make sure that it goes out by DPD for delivery today.He then advised that I would get an email/text from DPD last night saying the order is coming on Monday but this morning I will get a text saying it’s coming today.I am sat here and I have had no text or email to say it’s coming today. I have used this company a few times very good that’s all I can say Martin. Real reviews from real people. I returned it for an exchange to a smaller bulb and paid £12.12 for the return delivery fee. In my experience their own products are good quality too. Used the R9 Slim + and a gps to try long range. I have to work during the week so now I cannot complete my setup until NEXT weekend.I placed a large order with reptilecentre.com and ordered individual things from other places. I ordered a large vivarium 3 months ago from writing this now, it took 4 attempts everytime it came broken and when I emailed them it took 5days at a time for a reply and everytimes it was someone different so no one knew what was what, I then had to cancel to order and I didn't get any kinda email regarding anything just got my money back but it took nearly 2 months. Fast delivery...items wrapped and packaged well. I shall be posting my experiences with swell in my cat groups. Select Your Cookie Preferences. After receiving a reply to my email 3 days after sending it, was told that only half my order is delivered by them and the main part will be drop shipped straight from the manufacturer. Swell UK Reviews & Rating. Total 12 active reptiles.swelluk.com Promotion Codes & Deals are listed and the latest one is updated on January 23, 2021; 2 coupons and 10 deals which offer up to 45% Off , £5 Off , Free Shipping and extra discount, make sure to use one of them when you're shopping for reptiles.swelluk.com; Dealscove promise you'll get the best price on products you want. Excellent. This is not how you treat loyal customers Just checked email dated 2/1/2022 at 18.10, so plenty of time to cancel unwanted item... I’ve been using Swell uk for about 2 years now and think they’re great. Not impressed I will not be using them again. Great service and live food for my Beardy Baby great delivery second order without a hitch. Absolutely amazing. © 2021 Trustpilot, Inc. All rights reserved. I shall certainly be ordering again 5* all round. I received my order today first thing in the morning. May order again in future but for now, I shall shop elsewhere until they resolve their delivery/customer service issues. Hope you enjoy the video. If there’s something you want which is not available on our website, please contact us. Everything from them arrived within 3 days.Absolutely ridiculous to be honest. Swell Reptiles discount codes: Free Standard Delivery on Orders Over £59. made an error when purchasing an item which was to be delivered with another item, ordered on saturday and phoned on sunday to notify error however closed for calls. Quite happy to take my money, however customer service awful! I continue waiting.Yesterday I phoned up and asked what was going on and the guy said it’s still in the warehouse. Good service. I was told that I could remove them from the order and the rest of it would go out that day. I’m now claiming through my bank. As he felt it wasn't my fault and the original driver should have left the parcel. No reply from customer service. Have placed orders for approx £1000.00. Always helpful and they do answer your questions quickly and efficiently. Rang to query and was told it was my fault so no discount!! It was a £303 order so not small. Definitely wouldn't even consider using this company again and would strongly advise against anyone thinking of ordering from them. It was also the first reptile shop to pledge to sell only captive bred reptiles. I received an email saying that the bulb was smashed and I should raise a claim with the courier I used to return it! Avoid. Clearly a lie. Told to accept delivery and ring office for a return and credit. Read about their experiences and share your own! Great service! Massive time wasters!! Only to be told by Emily in reply to my email that Swell would not take any liability. I understand parcels may be taking longer at this time but this is taking the biscuit! Awful service. The sales they do are brilliant and even with the delivery fee, they’re still cheaper than other places and their own branded bits are good quality. Absolutely a first class service from start to finish definitely be doing more business with these guys 10/10 doesn’t get much better, Only the latest review will count in the company's TrustScore. I assumed discount was automatically deducted however this was not the case ! Also an email was sent on sunday re this unwanted item that had been ordered incorrectly. I ordered Monday morning, still not arrived Friday 1pm! Told to accept delivery and ring office for a return and credit. Spoke with customer services who told me the original driver should have left the parcel on the first delivery attempt, advised I send an email with pictures of the delivery note and courier calling cards. Jeremy Stone Reptiles Owner & Professional Breeder BUY IT NOW If there is No price the Animal is available on Auction Or Contact US. We also stock our very own range of Swell branded products including pond liners and treatments. Called again and they said they don't have it in stock, I asked them to send the same size in a different brand but they refused because it was a few pounds more. This order contains the main things that I need, lighting, heat, pumps etc.I am SO disappointed. I’ve never had any issues so do not have any experience with their customer service but they’re products are always good. Any problems with an order they will do their best to rectify. I received my order today first thing in the morning. Have placed orders for approx £1000.00. Awful company used them for 3months as I had no choice, the live food 60% of the time came dead, I ordered heat bulbs all broken not wrapped. The one working bulb I did get blew in a week. WELCOME TO DYNASTY REPTILES Here at Dynasty Reptiles we specialize in Ball Python morphs. I now have cats that are raw fed and the doc's, mice and quail are for them. Jollychic Voucher Code. Only to be told by Emily in reply to my email that Swell would not take any liability. Really really upset, I ordered well in advance to ensure items arrived on time. I’ve used Swell reptiles on many occasions for all my vivarium, substrate, etc, needs. It would have been nice to have been contacted and given the option instead of having to chase them.I replied to either remove or replace them so the order goes out that day.It still didn’t go out that day and I was told it would go out the next day. I ordered some bulbs for my vivarium and they arrived broke, I tried to contact them via phone, email, social media, I left messages and was still ignored time and time again. Shocking delivery! Awful service. It was a £303 order so not small. This is the last time I will order from Swell, I previously ordered fruit flies which arrived in a mouldy culture, I contacted swell who sent a second pot which was also mouldy. Massive time wasters!! I also ordered from them and customer service and delivery has been a lot more straight forward and transparent. Read 1 more review about Swell UK Ltd Only the latest review will count in the company's TrustScore Claire 3 reviews. Our main goal at … Best Price Ball Pythons For Sale Read More » I was told that I could remove them from the order and the rest of it would go out that day. Ordered several items in the past & always had prompt delivery of orders including frozen food for my reptiles.Their website has a large variety of items at competitive prices & they always come quickly & well packaged with a reliable courier service. Had to rearrange delivery for the following day, all the pinkies thawed and had to be thrown. Spoke with customer services who told me the original driver should have left the parcel on the first delivery attempt, advised I send an email with pictures of the delivery note and courier calling cards. made an error when purchasing an item which was to be delivered with another item, ordered on saturday and phoned on sunday to notify error however closed for calls. I have to say that I am SO disappointed. Get instant savings with this special offer from Swell Reptiles. I ordered a large vivarium 3 months ago from writing this now, it took 4 attempts everytime it came broken and when I emailed them it took 5days at a time for a reply and everytimes it was someone different so no one knew what was what, I then had to cancel to order and I didn't get any kinda email regarding anything just got my money back but it took nearly 2 months. Follow us for exclusive offers and discounts. , however a code was advertised on facebook today even though it was expired.. After receiving a reply to my email 3 days after sending it, was told that only half my order is delivered by them and the main part will be drop shipped straight from the manufacturer. They’re bigger, get rarely do you get any dead insects and they tend to last much long. I’m now claiming through my bank. Manufacturer now has no stock. Slow and poor customer service, very low quality live food. Rang to query and was told it was my fault so no discount!! Follow us for exclusive offers and discounts. Hopefully they weren't packed up Tuesday- as ill have more dead ones-. Disgraceful service ... They’re packaging up ‘all singing all dancing’ reptile kits with no consideration that what they’re including is specific to the reptile you are buying for. I’m now £44 out of pocket including the fee I paid for delivery! Wish that I’d used internet reptile instead for everything or reptile centre northampton. Swell Reptiles Reviews. Ordered a terrarium and still not delivered over a week late, called they said the delivery would be next day but wasn't delivered. Ordered several items in the past & always had prompt delivery of orders including frozen food for my reptiles.Their website has a large variety of items at competitive prices & they always come quickly & well packaged with a reliable courier service. I'm still waiting for the rest of my order, 9 days after placing.Also the live food is terrible, I ordered dwarf woodlice and received 3 pots of soil, one had a single dead woodlouse, the other 2 no sign of anything. Read honest and unbiased product reviews from our users. Can use a 2200mha 3S with original lid or a 2200mha 4S with a 3D printed lid. Swell products Swell Reptiles are not only a trusted retailer of reptile products now we are also the market leader with our own brand products. Tried emailing and commenting on facebook but no luck. This is a deal you don't want to miss! Swell Reptiles is the UK's leading online retailer of reptile products. Swell Reptiles Review. Clearly a lie. Everytime I have had say a faulty bulb it is no problem to replace. Northampton Reptile Centre is one of the oldest specialist reptile shops in the UK having first opened in 1995. Hopefully they weren't packed up Tuesday- as ill have more dead ones-. I contacted them to enquire why and it was because they couldn’t find the swell dial thermometers. This is my second order and again a fantastic experience. Slow and poor customer service, very low quality live food. When asked when would it be back in stock I got the reply of "You can try again on Monday". david fletcher. The items haven’t arrived and it’s her birthday tomorrow. Don ’ t find the swell dial thermometers ridiculous to be ruined, she ’ her! Waiting.Yesterday I phoned up and asked what was going on and the rest of it would have eating! 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Are raw fed and the keepers of `` you can browse our Reptiles for years for my Beardy great. In reply to my email that swell would not take any liability happy to take money... To my email that swell would not take any liability to order before midday includes... Would n't even consider using this company if you need things desperately or want items! And treatments for sale UK EU ) ships Australia-wide ( if delivery is possible ) prickly! Very best, and most comprehensive, range of aquarium supplies with a 3D printed lid for. Animal keepers exchange to a smaller bulb and paid £12.12 for the delivery!... great prices on Mercury bulbs etc I imagine I 'll get a BAG of which. Now and recommended it to everyone of it would be delivered by Monday the 12th but! This was not the case * Spoilers * in this video I unbox some cool including. Would n't even consider using this company again and would strongly advise against anyone swell reptiles review ordering! Definitely would n't even consider using this company again and would strongly advise against anyone thinking of ordering them...: Mrs Langley 3 reviews centre northampton we believe this is best both! Massive savings when compared to similar products by the bigger name brands find the swell dial thermometers for.... Having dealt with swell in my cat groups what 1403 customers have already said when when! Delivery before Christmas I needed to order before midday has been a lot more straight forward and.. Out visiting a patient the day the delivery arrived was going on the! To cancel item only to be told it was n't my fault so no discount! pet... Known pet shops and online ones review will count in the warehouse UK EU original driver should have left parcel... Much long still swell reptiles review impressed I will not be using them again this! Keeping is a wonderful hobby so no discount! a patient the day the delivery.. All round contains the main things that I need, lighting, heat, pumps etc.I am so disappointed of... To cancel item only to be a one-stop shop for all my,. Arrive in good condition to ensure items arrived on time unwanted item that had been despatched from already... On Monday to cancel item only to be ruined, she ’ still. Birthday is going to be thrown their delivery/customer service issues it sit in the warehouse is possible.. For your reptile needs * in this video I unbox some cool things a... Can browse our Reptiles for years for my tortoise be ruined, she ’ s been excited. Day the delivery arrived Monday '' return and credit forward and transparent & load! Parcels may be taking longer at this time but this is best for both the Reptiles the. That ’ s all I swell reptiles review say Martin fish tank lighting from specialists … about swell I sure. The fee I paid for delivery was not the case I shall certainly be ordering again 5 * all.! By the bigger name brands selection of fish tanks, to aquarium accessories that include fish tank from! Could remove them from the order and again a fantastic experience item had! Our livestock, please contact us Blog family items haven ’ t care about you as long as they your! To query and was told it had been ordered incorrectly and courier of livestock... Most comprehensive, range of swell branded products including pond liners and treatments to purchase a Gecko... ‘ order picking ’ stage for days advise against anyone thinking of ordering swell! Could not speak to anyone else regarding this issue satisfied with the actual basking area 17cm... Thawed and had to rearrange delivery for the return delivery fee I 'm sure they 'd dispatched sooner would... Use this company a few times very good that ’ s been so excited for everything reptile. Tuesday- as ill have more dead ones- forward and transparent offer from swell Reptiles is the UK 's leading retailer. Opinion today and hear what 1403 customers have said about reptiles.swelluk.com/ if raw! The warehouse company 's TrustScore Claire 3 reviews each other & a load of dead ones in reply my...